[H-08] Miscellaneous Problems

If the following problems occur, you can use the measures indicated in this section to try to solve the problem.
IMPORTANT
Contacting your local authorized Canon dealer

If a problem that is not indicated in this section occurs or if none of the suggested measures solve the problem, contact your local authorized Canon dealer.

An error message is displayed the first time the printer is turned on.

Cause: The sealing tape has not been removed from the toner cartridges.

Solution: Turn off the printer, and pull out the sealing tape from each of the four toner cartridges inside the printer.
"Preparing the Toner Cartridges"

LBP5050 does not function properly.

Cause 1: LBP5050 is not specified as the default printer.

Solution: Use the following procedure to specify the printer as the default printer.
  1. Open the [Printers and Faxes] or [Printers] folder.
    • Windows Vista: [Start] → [Control Panel] → [Printers]
    • Windows XP Professional and Server 2003: [Start] → [Printers and Faxes]
    • Windows XP Home Edition: [Start] → [Control Panel] → [Printers and Other Hardware] → [Printers and Faxes]
    • Windows 2000: [Start] → [Settings] → [Printers]
  2. Select [Canon LBP5050] → click [File] → [Set as Default Printer].
Cause 2: The printer driver is not installed properly.

Solution: Print from an application to check whether the printer driver is installed properly. If you cannot print properly, uninstall the printer driver, and then reinstall it.

The printer pauses for a long time between print jobs.

Cause: The fixing unit is cooled down between print jobs (especially after printing narrower paper) to maintain print quality.

Solution: Please wait for the fixing unit to cool down. The printer cools down the fixing unit automatically.
Printing resumes after cooling down the fixing unit.

The printer takes a long time to print complex print data. (Windows 2000, XP, and Server 2003)

Cause: Depending on the application, the page printer may be using EMF data that cannot be processed.

Solution : Change the [EMF Spooling] setting on the printing preferences dialog box.
  1. Click the [Finishing] tab → [Finishing Details].
  2. Click [Advanced Settings].
  3. Clear the [EMF Spooling] check box.

The printer pauses during printing, and then printing repeatedly starts and stops.

Cause: If the printer is used continuously for an extended period of time, the internal temperature of the printer may increase, activating a safety mechanism and pausing printing temporarily. (After continuously printing for approximately 60 minutes at a room temperature of 25°C (77°F), the printer stops for approximately three minutes.)

Solution: Please wait for the fixing unit to cool down. When the inside of the printer cools down, printing resumes.
If the internal temperature of the printer has not decreased sufficiently, the safety mechanism is reactivated and printing is paused temporarily. When the inside temperature cools down sufficiently, the printer resumes normal printing speed. The time it takes for the safety mechanism to activate and for normal printing to resume varies depending on the printer usage conditions.

CD-ROM setup does not appear automatically. (Windows Vista)

Cause: CD-ROM Setup is not specified to appear automatically.

Solution: Perform the following procedure.
  1. Click [Start] → [Control Panel] → [Play CDs or other media automatically].
  2. Select the [Use AutoPlay for all media and devices] check box.
  3. Select [Install or run program] for [Software and games].
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