[H-06] Printing Problems

If a problem occurs during printing, you can use the measures indicated in this section to try to solve the problem.
IMPORTANT
If a message appears in the Printer Status Window
Follow the on-screen instructions to solve the problem.

If a paper jam occurs
"Paper Jams"
Contacting your local authorized Canon dealer
If a problem that is not indicated in this section occurs or if none of the suggested measures solve the problem, contact your local authorized Canon dealer.

When the Envelope Flap Sticks

Cause 1: You are not using an appropriate envelope.

Solution: Replace with a usable envelope and print again.
"Paper Requirements"

Cause 2: The printer is being used in an environment with high humidity.

Solution: Set [Special Print Mode] to [Special Settings 2] on the printing preferences dialog box.

  1. Click the [Finishing] tab → [Finishing Details].
  2. Click [Advanced Settings].
  3. Select [Special Settings 2] for [Special Print Mode].
  4. If this solves the problem, reset [Special Print Mode] to [Off].

When Paper is Curled During Printing

Cause 1: The paper was not stored properly and has absorbed moisture.

Solution: Replace with new paper and print again.

"Paper Requirements"

Cause 2: You are not using appropriate paper.

Solution: Replace with paper that meets printing specifications.

"Paper Requirements"

Cause 3: Because of the type of paper or operating environment (high temperature and humidity or low temperature and humidity), the paper may curl.

Solution 1: If the output paper curls as shown, set [Special Print Mode] to [Special Settings 6] on the printing preferences dialog box.
  1. Click the [Finishing] tab → [Finishing Details].
  2. Click [Advanced Settings].
  3. Select [Special Settings 6] for [Special Print Mode].
  4. If this solves the problem, reset [Special Print Mode] to [Off].
Solution 2: If the output paper curls as shown, set [Special Print Mode] to [Special Settings 7] on the printing preferences dialog box.
  1. Click the [Finishing] tab → [Finishing Details].
  2. Click [Advanced Settings].
  3. Select [Special Settings 7] for [Special Print Mode].
  4. If this solves the problem, reset [Special Print Mode] to [Off].
IMPORTANT
Precautions when setting [Special Settings 6]

If setting [Special Print Mode] to [Special Settings 6] does not solve the problem, set [Special Print Mode] to [Off] and set [Paper Type] as follows.
However, the toner may not fix onto paper well, and the printing may come out faint.
  • If [Paper Type] was set to [Plain Paper], set it to [Plain Paper L].
  • If [Paper Type] was set to [Heavy Paper 1], set it to [Plain Paper].
  • If [Paper Type] was set to [Heavy Paper 2], set it to [Heavy Paper 1].
  • If [Paper Type] was set to [Envelope H], set it to [Envelope].
  • If [Paper Type] was set to [Coated Paper 2], set it to [Coated Paper 1].
  • If [Paper Type] was set to [Coated Paper 3], set it to [Coated Paper 2].
  • If [Paper Type] was set to [Coated Paper 4], set it to [Coated Paper 3].
Precautions when setting [Special Settings 7]

If setting [Special Print Mode] to [Special Settings 7] does not solve the problem, set [Special Print Mode] to [Off] and set [Paper Type] as follows.
However, residual images may appear on non-printed areas.
  • If [Paper Type] was set to [Plain Paper L], set it to [Plain Paper].
  • If [Paper Type] was set to [Plain Paper], set it to [Heavy Paper 1].
  • If [Paper Type] was set to [Heavy Paper 1], set it to [Heavy Paper 2].
  • If [Paper Type] was set to [Envelope], set it to [Envelope H].
  • If [Paper Type] was set to [Coated Paper 1], set it to [Coated Paper 2].
  • If [Paper Type] was set to [Coated Paper 2], set it to [Coated Paper 3].
  • If [Paper Type] was set to [Coated Paper 3], set it to [Coated Paper 4].

When Nothing Is Printed When Printing from an Application

Check whether a test page can be printed.
Open the [Printers and Faxes] or [Printers] folder.
  • Windows Vista: [Start] → [Control Panel] → [Printers]
  • Windows XP Professional and Server 2003: [Start] → [Printers and Faxes]
  • Windows XP Home Edition: [Start] → [Control Panel] → [Printers and Other Hardware] → [Printers and Faxes]
  • Windows 2000: [Start] → [Settings] → [Printers]

Open the printing preferences dialog box.
  1. Select [Canon LBP5050].
  2. Click [File].
  3. Click [Properties].
NOTE
If you are using Windows Vista

By default, the menu bar is not displayed.
Use the following procedure to display the menu bar.
  1. Click [Organize] on the toolbar.
  2. Click [Layout].
  3. Select [Menu Bar].

Click the [General] tab → [Print Test Page].

  • If a test page can be printed
    Check the printing preferences in the application.
  • If a test page cannot be printed
    Reinstall the printer driver.
NOTE

When Data Is Not Sent to the Printer

If the print data cannot be sent to the printer, one of the following may be the cause. Take the necessary action.

When the printer and computer are connected with a USB Cable

There is a problem with the printer power supply.

Cause 1: The printer is off.

Solution: Turn on the printer.
"Turning the Printer On and Off"

Cause 2: The power cord is unplugged from the AC power outlet.

Solution: Plug the power cord into an AC power outlet.

Cause 3: The printer is plugged into an extension cord or power strip.

Solution: Plug the power cord directly into an AC power outlet.

Cause 4: The breaker has tripped.

Solution: Reset the breaker on the switch board.

Cause 5: There is a break in the power cord.

Solution: If the printer can be turned on after replacing the power cord with one that is of the same type, then purchase a new power cord and replace the broken one.

There is a problem with the USB cable connection.

Cause 1: The USB cable is not connected properly.

Solution: Make sure that the printer and computer are properly connected with the USB cable.

Cause 2: An inappropriate USB cable is used.

Solution: Use a USB cable that is appropriate for the USB interface of the printer and has the following symbol.
NOTE
The following is the USB interface environment of this printer.
  • Hi-Speed USB
  • USB

There is a problem with the bi-directional communication.

Cause: Bi-directional communication is not enabled.

Solution: Perform the following procedure.
  1. Open the [Printers and Faxes] or [Printers] folder.
    • Windows Vista: [Start] → [Control Panel] → [Printers]
    • Windows XP Professional and Server 2003: [Start] → [Printers and Faxes]
    • Windows XP Home Edition: [Start] → [Control Panel] → [Printers and Other Hardware] → [Printers and Faxes]
    • Windows 2000: [Start] → [Settings] → [Printers]
  2. Select [Canon LBP5050] → click [File] → [Properties].
  3. Click the [Ports] tab.
  4. Select the [Enable bidirectional support] check box.
  5. Restart your computer.
  6. Turn off the printer, wait at least 10 seconds, and then turn on the printer.
NOTE
If you are using Windows Vista

By default, the menu bar is not displayed.
Use the following procedure to display the menu bar.
  1. Click [Organize] on the toolbar.
  2. Click [Layout].
  3. Select [Menu Bar].
There is a problem with the port to be used.

Cause: The port to be used is not selected properly.

Solution: Perform the following procedure.
  1. Open the [Printers and Faxes] or [Printers] folder.
    • Windows Vista: [Start] → [Control Panel] → [Printers]
    • Windows XP Professional and Server 2003: [Start] → [Printers and Faxes]
    • Windows XP Home Edition: [Start] → [Control Panel] → [Printers and Other Hardware] → [Printers and Faxes]
    • Windows 2000: [Start] → [Settings] → [Printers]
  2. Open the printing preferences dialog box.
    1. Select [Canon LBP5050].
    2. Click [File].
    3. Click [Properties].
  3. Click the [Ports] tab.
  4. Check whether the port to be used is selected properly.
    • If the correct port is not selected, select the correct port, and then click [OK].
    • If there is no available port, uninstall the printer driver and then reinstall it.
  5. Click [OK].
NOTE
If you are using Windows Vista

By default, the menu bar is not displayed.
Use the following procedure to display the menu bar.
  1. Click [Organize] on the toolbar.
  2. Click [Layout].
  3. Select [Menu Bar].

When the printer and computer are connected with an Ethernet cable (LBP5050n only)



There is a problem with the printer power supply.

Cause 1: The printer is off.

Solution: Turn on the printer.
"Turning the Printer On and Off"

Cause 2: The power cord is unplugged from the AC power outlet.

Solution: Plug the power cord into an AC power outlet.

Cause 3: The printer is plugged into an extension cord or power strip.

Solution: Plug the power cord directly into an AC power outlet.

Cause 4: The breaker has tripped.

Solution: Reset the breaker on the switch board.

Cause 5: There is a break in the power cord.

Solution: If the printer can be turned on after replacing the power cord with one that is of the same type, then purchase a new power cord and replace the broken one.


There is a problem with the Ethernet cable connection.

Cause: The Ethernet cable is not connected properly.

Solution: Make sure that the printer and computer are properly connected with the Ethernet cable.


There is a problem with the network board.

Cause: The unicast communication mode is enabled.

Solution: Return to the normal communication mode (broadcast communication mode). Contact your network administrator for details.
"Setting the Printer to Unicast Communication Mode Using an FTP Client"


There is a problem with the port to be used.

Cause 1: The port to be used is not selected properly.

Solution: Perform the following procedure.
  1. Open the [Printers and Faxes] or [Printers] folder.
    • Windows Vista: [Start] → [Control Panel] → [Printers]
    • Windows XP Professional and Server 2003: [Start] → [Printers and Faxes]
    • Windows XP Home Edition: [Start] → [Control Panel] → [Printers and Other Hardware] → [Printers and Faxes]
    • Windows 2000: [Start] → [Settings] → [Printers]
  2. Open the printing preferences dialog box.
    1. Select [Canon LBP5050].
    2. Click [File].
    3. Click [Properties].
  3. Click the [Ports] tab.
  4. Check whether the port to be used is selected properly.
    • If the correct port is not selected, select the correct port, and then click [OK].
    • If there is no available port, reinstall the printer driver.
  5. Click [OK].
NOTE
If you are using Windows Vista

By default, the menu bar is not displayed.
Use the following procedure to display the menu bar.
  1. Click [Organize] on the toolbar.
  2. Click [Layout].
  3. Select [Menu Bar].
Cause 2: The IP address of the printer was changed.

Solution: Use the following procedure to change the IP address.

Open the [Printers and Faxes] or [Printers] folder.
  • Windows Vista: [Start] → [Control Panel] → [Printers]
  • Windows XP Professional and Server 2003: [Start] → [Printers and Faxes]
  • Windows XP Home Edition: [Start] → [Control Panel] → [Printers and Other Hardware] → [Printers and Faxes]
  • Windows 2000: [Start] → [Settings] → [Printers]

Open the printing preferences dialog box.
  1. Select [Canon LBP5050].
  2. Click [File].
  3. Click [Properties].
NOTE
If you are using Windows Vista

By default, the menu bar is not displayed.
Use the following procedure to display the menu bar.
  1. Click [Organize] on the toolbar.
  2. Click [Layout].
  3. Select [Menu Bar].

Open the dialog box for adding a port.
  1. Click the [Ports] tab.
  2. Click [Add Port].

Select the type of port.
  1. Select [Standard TCP/IP Port].
  2. Click [New Port].

Click [Next].

Enter the new IP address or name of the printer.
  1. Enter the name or IP address of the printer for [Printer Name or IP Address].
  2. Click [Next].
When entering the printer name, enter the DNS name registered on the DNS server (up to 78 characters).
IMPORTANT
If the printer cannot be detected

The following dialog box appears. Perform either of the following operations.
  • Follow the on-screen instructions and search again for the printer.
  • Specify [Device Type].
    1. Select [Standard] and [Canon Network Printing Device with P9100] for [Device Type] → click [Next].
    2. Click [Next].
NOTE
If you are not sure what to enter

The value to be entered varies depending on how the IP address of the printer was configured.
Contact your network administrator for more details.

Click [Finish].

Click [Close].

Click [Apply].

Click [OK].
NOTE
Deleting an unnecessary port

Select the port you want to delete on the [Ports] sheet → click [Delete Port].
Cause 3: A Standard TCP/IP Port that was created from the [Printers] folder is being used. (Windows Vista)

Solution: In Windows Vista, you cannot use a Standard TCP/IP Port created from the [Printers] to print.
Uninstall the printer driver, and then use the supplied CD-ROM to reinstall the printer driver from CD-ROM Setup.
"Uninstalling the Printer Driver Using the Canon LBP5050 Uninstaller"
"Installing the Printer Driver from the CD-ROM (When Connected Using an Ethernet Cable)"

There is a problem with the IP Address.

Cause: The IP address is not configured properly.

Solution 1: Use the following procedure to make sure that the IP address is configured properly.
  1. Run Command Prompt.
    • Windows XP, Server 2003, and Vista: [Start] → [All Programs] → [Accessories] → [Command Prompt]
    • Windows 2000: [Start] → [Programs] → [Accessories] → [Command Prompt]
  2. Enter "ping<space><printer IP address>", and then press [ENTER] on the keyboard.
    Example: "ping 192.168.0.215"
  3. If the IP address is configured properly, the following is displayed. (This indicates that four packets were sent and four packets were successfully received.)
    • Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
  4. Contact your network administrator if the following result is displayed.
    • Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),
  5. Enter "exit", and then press [ENTER] on the keyboard to exit Command Prompt.
Solution 2: When using DHCP, BOOTP, or RARP to configure the IP address, check whether DHCP, BOOTP, or RARP is running.
"Displaying the Network Settings"
"Configuring the Protocol Settings Using NetSpot Device Installer"


There is a problem with the computer that is trying to print a document.

Cause 1: The printer is not specified as the default printer.

Solution: Specify the printer as the default printer.

Cause 2: The printer driver is not installed properly.

Solution: Perform the following procedure.
  1. Print the Network Status Print.
    "Printing a Network Test Page"
    • If the Network Test Page prints successfully, the printer driver is installed properly.
    • If the Network Test Page prints unsuccessfully, perform Steps 2 and 3.
  2. Uninstall the printer driver.
    "Uninstalling the Printer Driver Using the Canon LBP5050 Uninstaller"
  3. Reinstall the printer driver.
    "Installing the Printer Driver from the CD-ROM (When Connected Using an Ethernet Cable)"
Cause 3: The TCP/IP protocol is not operating.

Solution: Check whether the TCP/IP protocol is operating.

Cause 4: The users who can access the printer are restricted.

Solution: Use the Remote UI to check the [Restrict TCP/IP Printing] setting.
"Configuring the Security Settings"

When the printer is shared on a network



There is a problem with the printer power supply.

Cause 1: The printer is off.

Solution: Turn on the printer.
"Turning the Printer On and Off"

Cause 2: The power cord is unplugged from the AC power outlet.


Solution: Plug the power cord into an AC power outlet.

Cause 3: The printer is plugged into an extension cord or power strip.

Solution: Plug the power cord directly into an AC power outlet.

Cause 4: The breaker has tripped.

Solution: Reset the breaker on the switch board.

Cause 5: There is a break in the power cord.

Solution: If the printer can be turned on after replacing the power cord with one that is of the same type, then purchase a new power cord and replace the broken one.


There is a problem with the interface cable connection.

Cause 1: The interface cable is not connected properly.

Solution: Check whether the printer and print server and the print server and client computer are properly connected with the interface cable.

Cause 2: An inappropriate USB cable is used.

Solution: Use a USB cable that is appropriate for the USB interface of the printer and has the following symbol.
NOTE
The following is the USB interface environment of this printer.
  • Hi-Speed USB
  • USB

There is a problem with the print server.

Cause 1: The print server is not on.

Solution: Turn on the print server.

Cause 2: The print server is not connected to the network properly.

Solution 1: Make sure that the print server and network are properly connected with the Ethernet cable.

Solution 2: Make sure that the network settings of the print server are configured properly.

Cause 3: An additional driver (replacement driver) has not been updated when the print server is operating Windows Vista (64-bit version).

Solution: Use the following procedure to update the additional driver (replacement driver).

  1. Uninstall the printer driver on the print server.
    "Uninstalling the Printer Driver Using the Canon LBP5050 Uninstaller"
  2. Install the new printer driver on the print server.
    "Installing the Printer Driver from the CD-ROM (When Connected Using an Ethernet Cable)"
  3. Configure the printer for sharing and reinstall the additional driver again.
    "Sharing the Printer"
NOTE
To check the processor version of Windows Vista

Use the following procedure to determine which version of Windows Vista you are using.
  1. Click [Start] → [Control Panel].
  2. Click [System and Maintenance] → [System].
  3. Check the processor version for [System type].
    • 32-bit version: "32-bit Operating System" is displayed.
    • 64-bit version: "64-bit Operating System" is displayed.
There is a problem with the network path to the print server.

Cause 1: The network path was specified incorrectly during installation of the printer driver.

Solution: When installing the printer driver from the [Printers and Faxes] or [Printers] folder and specifying the network path using "\" directly, check if the path is specified correctly as "\\<print server name (computer name of print server)>\<printer name>".

Cause 2: The network path to the print server was changed.

Solution: Contact your network administrator.
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