[H-03] Paper Jams
If a paper jam occurs inside the printer, find the location of the paper jam and remove the jammed paper.
Finding the Location of the Paper Jam
NOTE
If the Printer Status Window is not displayedIf a paper jam occurs but no message appears, use the following procedure to display the Printer Status Window.
- Click the icon of the printer (
) in the taskbar.
- Select [Canon LBP5050].
Clearing the Paper Jam
Use the message to check the location of the paper jam, and then remove the jammed paper.
Paper Jam in the Manual Feed Slot
Remove the paper cassette.
Gently pull out the paper cassette with both hands.
Open the manual feed slot cover.
Lower the manual transfer guide.
Remove the jammed paper by pulling it in the direction of the arrow.
Return the manual transfer guide to its original position.
Close the manual feed slot.
Insert the paper cassette into the printer.
Push the paper cassette into the printer firmly until it is all the way in.

CAUTION
Precautions when inserting the paper cassette
When inserting the paper cassette, be careful not to catch your fingers.
Perform either of the following operations to enable printing.
- Open and close the front cover.
- Turn off the printer, wait at least 10 seconds, and then turn on the printer.
Paper Jam in the Paper Cassette
Remove the paper cassette.
Gently pull out the paper cassette with both hands.
Remove the jammed paper by pulling it in the direction of the arrow.
IMPORTANT
If the jammed paper cannot be removed easily
Open the rear cover and remove the jammed paper.
Do not try to forcefully remove the jammed paper as this can cause the feeder rollers to come off.
Do not touch the feed rollers, as this can result in damage to the printer or malfunction.
Insert the paper cassette into the printer.
Push the paper cassette into the printer firmly until it is all the way in.

CAUTION
Precautions when inserting the paper cassette
When inserting the paper cassette, be careful not to catch your fingers.
Perform either of the following operations to enable printing.
- Open and close the front cover.
- Turn off the printer, wait at least 10 seconds, and then turn on the printer.
Paper Jam Inside the Rear Cover
Remove the jammed paper by pulling it in the direction of the arrow.

CAUTION
Do not touch the area surrounding the fixing unit
The area surrounding the fixing unit is hot during printer operation.
When removing jammed paper, be careful not to touch the area surrounding the fixing unit, as this may result in burns.
Perform either of the following operations to enable printing.
- Open and close the front cover.
- Turn off the printer, wait at least 10 seconds, and then turn on the printer.
Paper Jam in the Output Area
Remove the jammed paper by pulling it in the direction of the arrow.
IMPORTANT
If the jammed paper cannot be removed easily
Turn off the printer, and then remove the jammed paper. Turn on the printer after removing the jammed paper.
Close the rear cover.
Perform either of the following operations to enable printing.
- Open and close the front cover.
- Turn off the printer, wait at least 10 seconds, and then turn on the printer.
Precautions When Removing Jammed Paper

WARNING
Be careful not to allow jewelry or other metal objects to touch the inside of the printer.
Some areas inside the printer are subject to high voltage. If metal objects touch the inside of the printer, this may result in a fire or electrical shock.

CAUTION
Precautions when clearing a paper jam
- Make sure that the fixing unit is completely cool before removing the jammed paper. Touching the fixing unit when it is still hot may result in burns.
- The output slot is hot during and immediately after printing. Do not touch the area surrounding the output slot, as this may result in burns.

- Printed paper may be hot immediately after being output. Be careful when removing the paper and aligning the removed paper, as this may result in burns.
- Be careful not to get any toner on your hands or clothing.
- If toner gets on your hands or clothing, wash them immediately with cold water. Washing with warm water sets the toner, making it impossible to remove the toner stains.
- When removing jammed paper, be careful not to allow the toner on the paper to scatter.
- If toner scatters and gets into your eyes or mouth, wash them immediately with cold water and consult a physician.
- When removing jammed paper, be careful not to cut your hands with the edges of the paper.
- Keep your hands and clothing away from the roller in the output area.
The roller may suddenly rotate and catch your hands or clothing, resulting in personal injury.
IMPORTANT
Precautions when operating the printer
- Leave the printer on when removing the jammed paper.
- Turning off the printer deletes the data being printed.
- Removing jammed paper with excess force may cause the paper to tear or damage the inside of the printer.
Pull out the jammed paper in the direction indicated.
- If the paper is torn, remove all remaining pieces of paper.
- After the jammed paper is cleared, the next printed paper may have toner smudge marks.
- Do not touch the high-voltage contacts (A) indicated in the diagram, as this may result in damage to the printer.
- Do not touch the transfer roller (B), as this may result in deterioration in print quality.
- The area surrounding the output tray is hot during and immediately after printing. Do not touch the area surrounding the output tray when removing paper or clearing a paper jam.