[H-05] Installation Problems

If a problem occurs during installation, you can use the measures indicated in this section to try to solve the problem.
IMPORTANT
Contacting your local authorized Canon dealer

If a problem that is not indicated in this section occurs or if none of the suggested measures solve the problem, contact your local authorized Canon dealer.

Local Installation Problems

When installing the printer driver from the CD-ROM, the printer is not recognized automatically after connecting the USB cable.

Cause 1: The USB cable was already connected and the printer was turned on before the printer driver was installed.

Solution: Turn off the printer and disconnect the USB cable.
Then, connect the USB cable again and turn on the printer.

Cause 2: The printer is off.

Solution: Turn on the printer.

Cause 3: The USB cable is not connected properly.

Solution: Make sure that the printer and computer are properly connected with the USB cable.

Cause 4: An inappropriate USB cable is used.

Solution: Use a USB cable that is appropriate for the USB interface of the printer and has the following symbol.
The following is the USB interface environment of this printer. Cause 5: The USB class driver is installed.

Solution: Uninstall the USB class driver.
"Uninstalling the USB Class Driver"

Cause 6: The printer driver cannot be installed from CD-ROM Setup.

Solution: Install the printer driver with plug and play.
"Installing the Printer Driver with Plug and Play (Windows Vista)"
"Installing the Printer Driver with Plug and Play (Windows XP and Server 2003)"
"Installing the Printer Driver with Plug and Play (Windows 2000)"

Cause 7: The printer driver was installed by a user without administrative rights.

Solution: Install the printer driver with administrative rights.

Installation Problems When the Printer Is Shared on a Network

The print server for connection cannot be found.

Cause 1: The print server is not started.

Solution: Start the print server.

Cause 2: The printer is not configured for sharing.

Solution: Use the printer properties dialog box to configure this printer as a shared printer.
"Sharing the Printer"

Cause 3: The user does not have permission to access the print server or printer.

Solution: Ask your network administrator to change the user permissions.

Cause 4: If you are using Windows Vista, [Network Discovery] is not set to [On].

Solution: Use the following procedure to set [Network Discovery] to [On].
  1. Display the [Network and Sharing Center] dialog box.
  2. Select [On] for [Network discovery].
The shared printer cannot be accessed.

Cause 1: The user of the computer to connect to the print server is not registered or a password has not been specified.

Solution: Register the user of the computer to connect to the print server or specify a password.
Contact your network administrator for more details.

Cause 2: The network path is not correct.

Solution 1: Use the following procedure to check the network path.
  1. Click [Start] → [All Programs] → [Accessories] → [Windows Explorer].
  2. Select the print server from [My Network Places], and then check that the printer icon is displayed.
Solution 2: If the print server was installed manually, check if the path is specified correctly as "\\<print server name (computer name of print server)>\<printer name>".

When Uninstallation Fails

Uninstalling the printer driver

If you cannot uninstall the printer driver using the uninstaller, you can uninstall the printer driver using [Add or Remove Programs] in Windows.
"Uninstalling the Printer Driver Using the Control Panel"

Uninstalling the USB class driver

If you cannot install the printer driver after uninstalling it, or you cannot uninstall the printer driver, uninstall the USB class driver.
"Uninstalling the USB Class Driver"
IMPORTANT
Precautions when uninstalling the USB class driver

  • If the USB class driver is under [Other Devices], the printer driver is not installed properly.
    Select and uninstall one of the following depending on your operating system.
    • [Canon LBP5050]
    • [Unknown device]
  • Never delete any drivers for devices other than this printer. If a driver is accidentally deleted, Windows may not operate properly.
  • If the USB class driver is not installed properly, [USB Printing Support] is not displayed.
NOTE
If [Canon LBP5050] is displayed

"Uninstalling the Printer Driver Using the Control Panel"

If you are using Windows Vista

If the [User Account Control] dialog box appears, click [Continue].
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